ITIL® CAPABILITY SOA

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Beschrijving

About this ITIL® Service Offerings and Agreements (SOA) course

This course immerses participants in the practical aspects of the ITIL Service Lifecycle and the processes associated with the Service Offerings and Agreements (SOA) of Services and Service delivery.

The main focus of this course is on the operational-level process activities for Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management, and Business Relationship Management.

The course further discusses supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

Upon completion of this cou…

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About this ITIL® Service Offerings and Agreements (SOA) course

This course immerses participants in the practical aspects of the ITIL Service Lifecycle and the processes associated with the Service Offerings and Agreements (SOA) of Services and Service delivery.

The main focus of this course is on the operational-level process activities for Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management, and Business Relationship Management.

The course further discusses supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

Upon completion of this course and examination, the learner will gain competencies in:

  • Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle.
  • Knowing the important role of SOA in service provision and understanding how the in-scope processes interact with other Service Lifecycle processes.
  • The activities, methods and functions used in each of the Planning Protection and Optimization processes and SOA processes.
  • The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence.itil-soa4
  • This course is designed using and engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions students to successfully complete the associated exam.
  • Confirmed training sessions
  • Certified senior trainers
  • High pass rate for the certification exams
  • Accredited Training Organization
  • Offer in English, French and Dutch

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