ITIL® 4 Strategic Leader – Digital and IT Strategy - EN

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. This module focuses on the alignment of digital business strategy with IT strategy. It covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. It adds a new perspective to the ITIL® 4 suite and elevates the discussion around ITIL® 4 concepts to a strategic level among business leaders and aspiring leaders. It helps IT leaders and aspiring leaders build and implement effective IT and digital strategy that can tackle digital disruption and drive success.

This course is organized in partnership with D-ICT Solutions as ATO

Who should attend this course?

• Managers of all levels involved in shaping direction and strategy.
• Managers responsible for developing a continually improving team.

Prerequisites

ITIL® 4 Foundation certificate.

Outline

• Demonstrate the use of the ITIL® 4 guiding principles in Digital and IT Strategy decisions and activities
• Understand how to leverage digital strategy to react to digital disruption
• Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
• Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
• Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence
• Understand the risks and opportunities of Digital and IT Strategy
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
• Understand how to implement a Digital and IT Strategy