ITIL®4 Strategist Direct, Plan and Improve including exam voucher - (English spoken)

Tijdsduur
Locatie
Op locatie, Online
Startdatum en plaats
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Opleiderscore: starstarstarstarstar_half 8,6 Capgemini Academy heeft een gemiddelde beoordeling van 8,6 (uit 3.642 ervaringen)

Tip: meer info over het programma, prijs, en inschrijven? Download de brochure!

Startdata en plaatsen

computer Online: Online Virtual
25 aug. 2021 tot 27 aug. 2021
Toon rooster
event 25 augustus 2021, 09:00-16:30, Online Virtual, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 26 augustus 2021, 09:00-16:30, Online Virtual, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 27 augustus 2021, 09:00-16:30, Online Virtual, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
place3543 KA Utrecht
27 okt. 2021 tot 29 okt. 2021
Toon rooster
event 27 oktober 2021, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 28 oktober 2021, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 29 oktober 2021, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
place3543 KA Utrecht
1 dec. 2021 tot 3 dec. 2021
Toon rooster
event 1 december 2021, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 2 december 2021, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 3 december 2021, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
place3543 KA Utrecht
7 feb. 2022 tot 9 feb. 2022
Toon rooster
event 7 februari 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 8 februari 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 9 februari 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
place3543 KA Utrecht
20 apr. 2022 tot 22 apr. 2022
Toon rooster
event 20 april 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 21 april 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 22 april 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
place3543 KA Utrecht
20 jun. 2022 tot 22 jun. 2022
Toon rooster
event 20 juni 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 21 juni 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher
event 22 juni 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Strategist Direct, Plan and Improve including exam voucher

Beschrijving

In het kader van de door het RIVM gecommuniceerde extra maatregelen, m.b.t. het tegengaan van verdere verspreiding van COVID-19, zijn trainingen bij ons op locatie omgezet naar virtuele varianten.

Korte beschrijving:

This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

Doelgroep:

This training is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Voorvereisten:

ITIL 4 Foundation

Doelstelling:

Understand the differences between the following key concepts: - Vision and mission - Strategy, tactics and operations - Governance, compliance and management - Policies, controls and guidelines - Identify the scope of control and within this: - Know how to cascade objectives …

Lees de volledige beschrijving

Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: ITIL v4, ITIL Overzicht, ITIL Practitioner, ITIL Foundation en ITIL v3.

In het kader van de door het RIVM gecommuniceerde extra maatregelen, m.b.t. het tegengaan van verdere verspreiding van COVID-19, zijn trainingen bij ons op locatie omgezet naar virtuele varianten.

Korte beschrijving:

This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

Doelgroep:

This training is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Voorvereisten:

ITIL 4 Foundation

Doelstelling:

Understand the differences between the following key concepts: - Vision and mission - Strategy, tactics and operations - Governance, compliance and management - Policies, controls and guidelines - Identify the scope of control and within this: - Know how to cascade objectives and requirements - Know how to define effective policies, controls and guidelines - Know how to place decision-making authority at the correct level - Understand the role of risk and risk management in DPI - Understand how governance impacts DPI - Know how to ensure that controls are sufficient, but not excessive - Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS - Know how to identify assessment objectives, outputs, requirements and criteria - Know how to select an appropriate assessment method for a particular situation - Know how to define and prioritize desired outcomes of an improvement - Know how to build, justify and advocate for a business caseKnow how to conduct: - improvement reviews - analysis of lessons learned - Know how to embed continual improvement at all levels of the SVS - Understand the nature, scope and potential benefits of organizational change management - Know how to use the key principles and methods of Communication & OCM: - Identify and manage different types of stakeholders - Effectively communicate with and influence others - Establish effective feedback channels - Know how to establish effective interfaces across the value chain - Know how to define indicators and metrics to support objectives - Understand the differences between value streams and practices and how those differences impact direction, planning and improvement - Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices. - Addressing the 4 dimensions - Applying the guiding principles - Value stream mapping - Optimization of workflow - Elimination of waste - Ensuring & utilizing feedbackExam Information - Exam duration (minutes): 90 min - % extra time for non-native speakers: 25% - Number of exam questions: 40 - Minimum to pass out of total questions: 28 - Exam style: Multiple choice - Open Book: No - We have changed a lot of our events to virtual: have a look at the location used within the specific event.

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