ITIL® 4 Foundation Evening Training + Exam [ILFN4EX]

Tijdsduur
Locatie
Op locatie, Online
Startdatum en plaats
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Opleiderscore: starstarstar_halfstar_borderstar_border 4,5 Global Knowledge Belgium BV heeft een gemiddelde beoordeling van 4,5 (uit 2 ervaringen)

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Startdata en plaatsen

computer Online: VIRTUAL TRAINING CENTER
9 aug. 2021

Beschrijving

Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.

OVERVIEW

This 3-day course ITIL® 4 Foundation provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  The training also prepares delegates for the ITIL®4 Foundation Certificate Examination. The training is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

  • Evening 1: Introduction, general ITIL terminology, Service Value System overview and the four dimensions
  • Evening 2: Guiding principles, CI model and Servi…

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Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: ITIL v4, ITIL Overzicht, ITIL Practitioner, ITIL Foundation en ITIL v3.

Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.

OVERVIEW

This 3-day course ITIL® 4 Foundation provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  The training also prepares delegates for the ITIL®4 Foundation Certificate Examination. The training is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

  • Evening 1: Introduction, general ITIL terminology, Service Value System overview and the four dimensions
  • Evening 2: Guiding principles, CI model and Service Value Chain
  • Evening 3: Value Streams and practices
  • Course times from 18:00 to 21:00

This training has significantly shorter classroom contact hours than a full-day training. It is therefore necessary that the participant works independently on assignments that we will send prior to the training.

After the training, the pratice-exam will be made available and participants can ask questions via email.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

OBJECTIVES

The course will help students to understand:

  • Key IT service management concepts
  • How ITIL® guiding principles can help and organization to adopt and adapt service management 
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL® practices
  • Preparation to sit the ITIL® 4 foundation examination

AUDIENCE

This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.

CERTIFICATION

The “ITIL® 4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL® 4 qualifications.  The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken at the end of day 3 of the course.  The pass mark is 65% (26 out of 40) 

Cost of the exam is included in the course fee. 

NEXT STEP

 

CONTENT

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL® guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes   
  • The ITIL® service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL® practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management
  • The purpose of the following ITIL® practices: - Information security management; Relationship management; Supplier management; Availability management;  Service configuration management; IT asset management; Business analysis; Deployment management; Monitoring and event management; Release management  

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Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

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