Manager: Supporting your team in a crisis situation

The aim of this training is to enable you to acquire the tools and the appropriate behaviour to manage each phase of a crisis and uncertainty situation effectively and humanely. You will also learn how to prevent and anticipate crisis situations by assessing threats and risks.

Who should attend this course?

Managers of teams living or having lived through a crisis situation. Anyone who wishes to acquire the right reflexes to prevent a potential crisis situation

Prerequisites

Team and management experience required.

• Understand the different stages of crisis and uncertainty management
• Taking a step back and accompanying employees through change
• Managing the exit from the crisis
• Implement actions to prevent crisis situations

Understand different crisis situations

• The different types of crisis and uncertainty situations: reorganization, relocation, site closure, etc.
• The stakes and specificities of each situation.

Anticipate and prevent crisis situations

• The stages of a crisis.
• Warning signs and triggers.
• The amplifying phenomena.
• Anticipating crisis situations: the crisis cell.
• Identifying vulnerabilities. Assessing risks.
• Mapping threats.
• Exit from crisis.

Strengthening management in the face of uncertainty

• The four levels of uncertainty.
• Preparing teams to navigate through uncertainty.
• Planning under uncertainty: ways to deal with it.
• Reasoning with a systems approach.
• The key competencies of the leader in situations of uncertainty.
• The five priority dimensions.
• The tools for implementing decisions: the anticipation, trust, confidence and listening triptych.

To accompany the emotions of his team

• Psychological functions and dysfunctions.
• Defence mechanisms in situations of crisis and uncertainty.
• Managing the stress inherent in any crisis situation.
• The usefulness of emotions: understanding one’s own emotions, managing those of others.
• Managing the conflicts and tensions inherent to the situation.

The manager’s response in situations of crisis and uncertainty

• Consequences on decision making.
• Assume the leadership and managerial posture by the sense to (re)create a positive dynamic.
• Managing one’s own fears and doubts.
• Identify and accompany the phenomena of resistance linked to this phase of change.
• To associate and share the vision and consequences of any new decision.
• Communicate effectively with your team.