Cisco Customer Success Manager (DTCSM)
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Cisco Customer Success Manager (DTCSM)
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Startdata en plaatsen
placeUtrecht 30 mar. 2026 tot 1 apr. 2026Toon rooster event 30 maart 2026, 09:00-17:00, Utrecht event 31 maart 2026, 09:00-17:00, Utrecht event 1 april 2026, 09:00-17:00, Utrecht |
Beschrijving
The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value...
The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-pract…
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The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value...
The Cisco Customer Success Manager (DTCSM) v2.2 course gives you
the confidence and competence to fulfill the Customer Success
Manager (CSM) role successfully, helping your customers realize
value from their solutions and achieve their business outcomes. The
course offers experiential learning through practical exercises
using situations based on real-life use cases and case studies. In
this highly interactive course, you can practice and gain
confidence in fulfilling core tasks using best-practice tools and
methodologies while receiving feedback from the facilitator and
your peers.
This course is based on understanding the customer lifecycle and
how to optimize that journey, increasing the value realized by the
customer, and maximizing your likelihood to maintain their loyalty
and renew or expand their business opportunities. The course helps
you prepare for the 820-605 Cisco Customer Success Manager (CSM)
exam. By passing this exam, you earn the Cisco Customer Success
Manager Specialist certification.
How you'll benefit
This course will help you:
- Develop skills and knowledge around the increasingly crucial CSM
role, which drives organizational and business outcomes...
After taking this course, you should be able to:
- Describe the role of the Customer Success Manager
- Describe the tools that the Customer Success Manager uses to
ensure customer experience
- Describe the lifecycle approach to customer experience
- Individuals preparing for the Cisco Customer Success Manager
Specialist certification
- Individuals who have experience working with customers to
determine, measure, and deliver business outcomes through the
implementation of technology
- Transition to Subscription Economy
- Customer and Industry Trends
- Defining Customer Success and the CSM Role
- Engaging the Customer for Success
- Engaging the Customer for Success
- Addressing Barriers
- Customer Success Management Activities
- Success Plan Elements
- Customer Success Management Activities
Fast Lane werkt met Nederlandse trainers die didactische vaardigheden combineren met veel practische ervaring.
Blijf op de hoogte van nieuwe ervaringen
Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.