Horizon Troubleshooting Bootcamp (HTSBC)

Course Content

• Course Introduction
• Overview of Virtual Desktop Troubleshooting
• Command-Line Tools and Backup Options
• Troubleshooting Horizon Linked Clone Desktops
• Troubleshooting Instant Clones
• Windows Client
• Ports and Protocols
• Horizon Connection Server Troubleshooting
• Unified Access Gateway Troubleshooting
• BLAST Configuration Verification
• BLAST Optimization
• Omnissa Horizon Connections Troubleshooting
• Omnissa Horizon Certificates Troubleshooting
• Omnissa Horizon Challenge Lab

Prerequisites

Omnissa Horizon 8: Deploy and Manage (HDM8)

This course also requires knowledge of the following:

• Using Omnissa vSphere® Web Client to view the state of virtual machines, datastores, and networks
• Opening a virtual machine console on Omnissa vCenter Server® and accessing the guest operating system
• Configuring Active Directory services, including DNS, DHCP, and time synchronization
• Restricting user activities by implementing Group Policy objects
• Configuring Windows systems to enable Remote Desktop Connections
• Building an ODBC connection to an SQL Server database

Who Should Attend

• New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.
• Experienced system operators, administrators, and integrators responsible for managing and maintaining Omnissa Horizon solutions

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Course Introduction

• Introductions and course logistics
• Course objectives

Overview of Virtual Desktop Troubleshooting

• Structured approach to troubleshooting configuration and operational problems
• Applying troubleshooting methods
• Documenting the steps to resolving the problem

Command-Line Tools and Backup Options

• Using command-line tools
• Backing-up and restoring Omnissa Horizon databases

Troubleshooting Horizon Linked Clone Desktops

• Only applicable for Horizon 7.x environments
• Describe the components that make up a Omnissa Horizon desktop
• Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
• Highlight the best practice for optimizing a Omnissa Horizon desktop
• Troubleshoot common problems with Omnissa Horizon desktops

Troubleshooting Instant Clones

• Discuss how instant clones are created
• Discuss what gets logged when an instant clone is created
• Discuss the keywords to look for in the logs when troubleshooting instant clones
• Discuss how to troubleshoot problems with instant clones

Windows Client

• Correctly configure the Windows Client
• Identify the correct log level for gathering logs
• Enable the required SSL configuration level for the environment

Ports and Protocols

• Discuss the key ports on a Horizon Environment
• Discuss protocols used in the Horizon Environment
• Understand the benefit of optimizing Blast
• Become familiar with the optimization features for Blast
• Implement GPO changes for Blast
• Become familiar with the causes for Black Screens
• Discuss how to troubleshoot Black Screen problems
• Identify problems encountered when applying GPOs
• Discuss how to troubleshoot GPO-related problems

Horizon Connection Server Troubleshooting

• Discuss Horizon Connection Server general troubleshooting techniques
• Identity Horizon Connection Server common issues through logs
• Describe AD LDS replication
• Discuss Horizon Connection Server replication common issues
• Review and Interpret Horizon Connection Server logs
• Compare successful and unsuccessful logs from everyday infrastructure administration tasks

Unified Access Gateway Troubleshooting

• List and identify common Unified Access Gateway deployment issues
• Monitor the Unified Access Gateway deployment to identify health and issues
• Identify and troubleshoot Unified Access Gateway certificate issues
• Monitor, test, and troubleshoot network problems
• Discuss general Unified Access Gateway troubleshooting processes

BLAST Configuration Verification

• Discuss BLAST Codecs and Encoder Switch settings.
• Describe how to verify BLAST configuration using logs and settings

BLAST Optimization

• List general BLAST optimization recommendations
• Summarize BLAST tuning recommendations that apply to WAN connections
• Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
• Describe recommended tuning options to increase display protocol quality for all use cases and applications.

Omnissa Horizon Connections Troubleshooting

• Explain Horizon connections
• Describe the role of Primary and Secondary protocols in Horizon connections
• Describe HTML client access connections
• Describe Horizon connections load balancing
• Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values
• Identify troubleshooting steps for failing Horizon load balancer connections
• List troubleshooting steps for Horizon connections

Omnissa Horizon Certificates Troubleshooting

• List Horizon certificate functions
• Describe Horizon certificates scenarios.
• Discuss potential challenges related to certificates in Horizon
• Describe the troubleshooting approach to Horizon certificate issues

Omnissa Horizon Challenge Lab

• Leverage Horizon infrastructure troubleshooting steps to resolve issues