Implement field service solutions using Microsoft Dynamics 365 Field Service (MB-240T00)

Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads fo...

- Configure Field Service
- Resource Scheduling Configuration
- Defining and Configuring Bookable Resources
- Configure Incidents
- Inventory and Work Order Management
- Field Service Agreements
- Inventory and Purchasing
- Field Service Mobile
- Universal Resource Scheduling
- Managing Scheduling Options
- Customizing the Schedule Board
- Advanced Scheduling Options

After completing this course, you will be able to:


- Identify the key components involved in Field Service Implementations.
- Define the products and services that will be delivered to customers.
- Determine which pricing options to use in specific scenarios.
- Determine which resources are required.

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Module 1: Configure Field Service

In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including products, services, and tax codes.

Lessons


- Introduction to configuring Field Service
- Defining products and services
- Defining tax codes
you will be able to:


- Create and manage products and services
- Configure tax codes for your organization
Module 2: Resource Scheduling Configuration

In this module, we will explore the concept of resource schedul...