Implementing Cisco Contact Center Enterprise Chat & Email (CCECE)
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Implementing Cisco Contact Center Enterprise Chat & Email (CCECE)
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Beschrijving
The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center envir...
The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment. Additionally, you will experience on…
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The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center envir...
The Implementing Cisco Contact Center Enterprise Chat and Email
(CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise
Chat and Email (ECE) into an existing Enterprise Contact Center
environment. You will learn the steps required to prepare and
configure both Cisco Packaged Contact Center Enterprise (PCCE) and
ECE environments for integration, as well as gain experience with
the operation and administration tasks required for initial ECE
deployment. Additionally, you will experience ongoing system
administration tasks such as enabling Single Sign-On (SSO),
importing objects, preparing queues and workflows, using the
scripting tool, generating reports, and enabling system logs for
troubleshooting. Finally, you will also learn how to implement
features that enhance ECE operations for Agents.
How you'll benefit
- This course will help you:
- Configure, integrate, and deploy Cisco Enterprise Chat and Email
into existing Enterprise Contact Center environments
- Grow your understanding of Cisco ECE administration and
features
After taking this course, you should be able to:
- Describe the ECE solution as deployed with Cisco Contact Center
Enterprise (CCE)
- Define the components of ECE that make up the available
deployment models available for enterprise solutions
- Utilize the Classic ECE interface to differentiate between
partitions
- Utilize the Classic ECE interface to differentiate between
processes and instances
- Configure the PCCE requirements necessary to integrate ECE
- Configure the requirements nece...
Deployment engineers
- Deploying Cisco Enterprise Chat and Email
- ECE General administration
- Cisco ECE Email administration
- Cisco ECE Chat administration
- Cisco Enterprise Chat and Email features
Fast Lane werkt met Nederlandse trainers die didactische vaardigheden combineren met veel practische ervaring.
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Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.