ONTAP Troubleshooting (CATSP)

In this Partner-only course, you increase your proficiency as a NetApp® ONTAP® software engineer by learning how to troubleshoot ONTAP environments. Specifically, you learn how to troubleshoot the...

In this Partner-only course, you increase your proficiency as a NetApp® ONTAP® software engineer by learning how to troubleshoot ONTAP environments. Specifically, you learn how to troubleshoot the management component, scale-out networking, NAS protocols (NFS and SMB), and SAN protocols (iSCSI). From lectures, demonstrations, and active exercises, you learn how to isolate issues, verify configurations, view logs, view trace messages, and use event management system messages for troubleshooting.

- Describe the different software components in the ONTAP architecture
- Describe the methodologies for troubleshooting management component applications, networks, and protocols
- Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues
- Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components
- Check the health of a cluster and summarize the results
- Identify issu...

NetApp Technical Support engineers, NetApp Support Services Certified partner engineers, and NetApp Professional Services engineers

Module 1: Troubleshooting the Management Component


- Management component
- RDB Concepts: Units, Quorum, Master, Epoch and Epsilon
- Configuration and replication databases
- Job manager
- RDB backup and recovery
- Non-RDB user-space applications
- Event management system, logs, traces and user-space core files

Module 2: Troubleshooting Scale-out Networking


- ONTAP networking overview
- Networking-related management component application and databases
- Networking evolution
- Cluster se...