Handling Aggression at Work

Aggression is common at work. In this course you will learn how to act quickly and adequately in the face of aggression.

In this 3-week online course you will learn more and more about aggression. You will learn to recognise and deal with it appropriately. Aggression takes on many different forms, both physical and verbal ones. Each situation requires different measures. Fortunately, there are a number of basic techniques you can use to effectively react in all of these situations. These techniques will be covered in this online course.

About your purchase:
This purchase gives you access to more than just this single Online Course. It gives you a full year of access to the complete Online Academy catalog. The catalog contains 250+ courses offered to you by more than 15 renowned educators like Boertien Vergouwen Overduin, NCOI Opleidingen, SRM and Computrain. It offers a variety of courses from IT to health and vitality.

How it works:
After your purchase you will receive a confirmation within 2 days. This confirmation contains important information on how to activate your account and get access to your course. The course can be started right away and you will be able to search through our catalog for other relevant courses as well. Upon receiving the confirmation email, you will have one year to activate your subscription before it expires.

Curious and want to take a look right away? Visit www.onlineacademy.io/en-GB.

Knowing what aggression is exactly.
Recognising forms of aggression.
Effectively dealing with aggression.

The course Handling Aggression at Work is useful for those in a position where they encounter aggression from colleagues or customers, for example at a customer service desk.

This online course is also suitable for team leaders of those working in a relevant position. You will learn what they are going through and how you can help them.