The Trusted Advisor

Learn to gain your customer's trust and do business based on a strong relationship to be successful with all your customers.

All customers are different. Each customer has a different need and also needs a different approach. Based on the theory of the trusted advisor, in this course we shall look at how you can connect with all your different customers. You will start doing business from mutual trust with your customers. This will help make the essence of the matter open for discussion even in difficult situations. It will also allow you to work on creating happy customers and a strong commercial position.

About your purchase:
This purchase gives you access to more than just this single Online Course. It gives you a full year of access to the complete Online Academy catalog. The catalog contains 250+ courses offered to you by more than 15 renowned educators like Boertien Vergouwen Overduin, NCOI Opleidingen, SRM and Computrain. It offers a variety of courses from IT to health and vitality.

How it works:
After your purchase you will receive a confirmation within 2 days. This confirmation contains important information on how to activate your account and get access to your course. The course can be started right away and you will be able to search through our catalog for other relevant courses as well. Upon receiving the confirmation email, you will have one year to activate your subscription before it expires.

Curious and want to take a look right away? Visit www.onlineacademy.io/en-GB.

Knowing how you can gain the trust of your customers on a personal and a business level.
Being able to use techniques to determine the actual needs of a customer.
Knowing how to present convincing solutions that seamlessly match the demand.
Learning to deal with difficulties in relationships and creating commitment.

Account managers, sales professionals and other professions with customer contact and/or responsibility for a customer relationship.