Virtual sales calls with impact

Learn how to conduct professional and persuasive online sales calls in the Virtual sales calls with impact training course. Also available as a customised course for your team and organisation.

Online sales calls require different skills than face-to-face conversations. In the Virtual sales calls with impact training course, participants learn how to come across as convincing, professional and personal on screen. The result: greater self-confidence and a stronger message during video calls.

Teams benefit from practical tools for online communication and presentation. This allows them to get more out of their customer conversations and increase their commercial clout. The training combines theory with lots of practice and direct feedback, so that the techniques learned can be applied immediately.

Organisations see this reflected in better customer relationships, more effective online sales and a professional image. Because the training is tailor-made, the examples and exercises fit seamlessly with your practice and daily challenges.

Who is it for?

Who is it for?

This training is suitable for sales professionals, account managers, customer advisors and consultants who conduct online sales or advisory meetings. The training is also valuable for customer contact centre employees and business developers. This programme is particularly relevant for organisations that frequently use video calling, hybrid working or have international customers.

What will you learn in this training?

What will you learn in this training?

After this training, participants will have:

• awareness of their online image and first impression;
• knowledge of the dos and don'ts of virtual sales conversations;
• skills in the effective use of body language, voice and choice of words;
• experience in giving convincing online presentations;
• techniques for maintaining attention and creating online interaction;
• strategies for dealing with resistance and distractions in digital conversations;
• confidence to make professional and personal contact via video;
• the ability to use new skills effectively on a permanent basis.

Teams and organisations see results in stronger customer relationships, more successful online sales conversations and sustainable professional growth of their employees.

The curriculum

the curriculum?

Topics in the curriculum include:

• professional preparation of audio and video;
• basic rules and etiquette for online sales calls;
• conversation techniques for virtual customer conversations;
• use of body language, voice and choice of words;
• use of visual aids, humour and persuasion techniques;
• holding attention and creating online interaction;
• dealing with resistance and distraction;
• role and effectiveness of the conversation leader;
• personal style and professional conclusion;
• practising, receiving feedback and formulating concrete action points.

Our approach

Our approach

Your situation is our starting point

We provide this training as a customised in-company programme, fully tailored to your practice. During an intake, we discuss your questions and challenges. We incorporate these into the programme so that the training directly relates to your daily work.

Practical and results-oriented

The training is immediately applicable. You will receive concrete tools for situations that are relevant now. We like to divide the training into short sessions, so that there is time to practise, reflect and grow.

Flexible in design

The standard format is an interactive online session of 4 hours, with a maximum of 8 participants. We will agree on the duration, learning method, location and group size together. Prefer individual training? That is also possible!

Teams and organisations see results in stronger customer relationships, more successful online sales conversations and sustainable professional growth of their employees.

Also interesting

Also interesting

Professional presenting – Develop strong presentation skills for both live and online settings. Ideal as an extension to the virtual sales training.