ITIL® 4 MANAGING PROFESSIONAL ELEARNING PACK

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Beschrijving

This program includes 4 online courses & exams



ITIL 4 Specialist: Create, Deliver and Support (CDS)

This is the ideal starting point after ITIL 4 Foundation and is perfect for those who manage the operation of IT-enabled & digital products and services. ITIL CDS will help you to:

  • Know how to plan and build a service value stream to create, deliver and support services
  • Have insight in the benefits and challenges of service quality and a continual improvement culture
  • Be prepared to take the ITIL 4 Specialist: Create, Deliver and Support exam

ITIL Specialist: Drive Stakeholder Value (DSV)

This course is ideal for anyone who wants to gain a firm grasp of the various types of interac…

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Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: ITIL v4, ITIL Overzicht, ITIL Practitioner, ITIL Foundation en ITIL v3.

This program includes 4 online courses & exams



ITIL 4 Specialist: Create, Deliver and Support (CDS)

This is the ideal starting point after ITIL 4 Foundation and is perfect for those who manage the operation of IT-enabled & digital products and services. ITIL CDS will help you to:

  • Know how to plan and build a service value stream to create, deliver and support services
  • Have insight in the benefits and challenges of service quality and a continual improvement culture
  • Be prepared to take the ITIL 4 Specialist: Create, Deliver and Support exam

ITIL Specialist: Drive Stakeholder Value (DSV)

This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers and partners.

  • Become familiar with the concept of the customer journey and discover ways to design and improve customer journeys
  • Learn how to describe customer needs considering the internal and external factors affecting these needs
  • Understand key transition, onboarding and offboarding activities
  • Be prepared to take the ITIL 4 Specialist: Drive Stakeholder Value exam

ITIL 4 Specialist: High-Velocity IT

The ITIL 4 Specialist High Velocity IT module explores the ways in which digital organizations and digital operating models function in high velocity environments. Completing this course will help you:

  • Explain the key concepts, objectives and terminology of High-velocity IT
  • Understand the need for High-velocity IT and the digital transformation in organization, and when it is desirable and feasible
  • Understand ITIL’s perspective for High-velocity IT operating models

ITIL 4 Strategist: Direct, Plan and Improve (DPI)

This course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide ITSM professionals with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

  • Understand the key concepts of Direct, Plan and Improve
  • Know the role and importance of governance, risk and compliance (GRC) in the service value system (SVS)
  • Master the principles and procedures of continuous improvement for all types of improvement

What can you expect?

  • Get certified at your own pace
  • 365 days online access
  • Online proctor-based exams or paper-based exams in our training center in Brussels included
  • Fully accredited 
  • Study guides, quizzes, sample exam and more….
  • Tutor support
  • 24/7 helpdesk
  • Training+Virtual Mentor session included
  • Confirmed training sessions
  • Certified senior trainers
  • High pass rate for the certification exams
  • Accredited Training Organization
  • Training in English, French and Dutch

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