Collaborative Work: New Practices in the Digital Age

This overview course will enable you to understand the challenges of collaborative work at all levels of the company. It will give you a precise vision of the uses, methods and technological solutions that can be envisaged in terms of collaboration, as well as their implementation in the Information System.

Who should attend this course?

Operational managers, IT managers and all those who want to make IS and practices evolve through value-added collaborative systems.

Prerequisites

This course requires basic computer skills such as the use of Windows and the Internet.

• Discover the benefits of collaborative work
• Assess the strategic issues of collaborative work for companies
• Understand the uses, methods and technological solutions of the collaborative process.
• Set up a collaborative work environment

Concepts and issues

• Business context, networking, enterprise 2.0/3.0.
• Definitions and culture of collaborative work.
• Strategic contributions and challenges (productivity, innovation, agility…).
• Operational issues (business process improvement, teleworking, mobility…).

Employees’ needs and uses

• Expectations and needs of teams in terms of collaboration.
• “Employees want to collaborate”. Illustrations.
• Collaboration circles: “Me”, the team, the extended enterprise, the rest of the world…
• Maturity of uses: Different “attitudes” towards collaboration.
• Importance of corporate culture. “Leading by example”.

Collaboration technologies and standards

• Technology fundamentals: Mobile, Multichannel, Open Standards, XML, AJAX, Web Services, Shared directories.
• Terminals and interfaces: Ergonomics, Portability, HTML5, Responsive Design, BYOD.
• Connected objects, Internet of Things.
• Computer/domotic link, augmented reality.

General mapping of collaboration solutions

• Synchronous/asynchronous communication: Text, voice and/or video. Presence and personnel management.
• Tools: telephones, messaging, chat and microblogging, ‘X’conferences, webinars…
• Information management: Information life cycle and document management.
• Information structuring, confidentiality levels. Tools: ECM, portal, ‘Xnet’ sites, Mashups…
• Knowledge management: Differences between information and knowledge.
• Knowledge capitalization in the “extended enterprise”. Place of social networks.
• KM tools: Social Networks, wikis, directories, social bookmark, e-Learning and MOOC, etc.
• Process Management: Principles of coordination, modeling and orchestration of business processes. Tools.

Project management

• Setting up environments for collaborative work.
• Modeling of collaborative processes.
• Choice of tools and solutions.
• Project actors and activities. Planning. Realization. Steering. Measurement. Agile methods
• Change management.