ServiceNow® IT Service Management (ITSM) Implementation

Learn practical skills that may be applied immediately to accelerate ITSM implementations. IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. The ServiceNow® ITSM Implementation course puts those basic capabilities to use. It provides practical skills that may be applied immediately to accelerate ITSM implementations. This course aligns with common and practical implementation scenarios and challenges when configuring a ServiceNow®.

Who should attend this course?Prerequisites

This course focuses on the baseline capabilities, security and architecture of these ITSM applications and processes:

• Incident Management
• Problem Management
• Change Management
• Service Catalog and Request Management
• Service Portfolio Management

Information on Configuration Management (including Common Service Data Model), Knowledge Management, and Release Management, and how they are used to support the ITSM applications listed above, is also provided. Class participants will also receive an introduction to the ITSM Professional suite, including Performance Analytics, Continual Improvement, Vendor Manager Workspace, and Machine Learning.