Implement customer service solutions using Microsoft Dynamics 365 Customer Service (MB-230T01)
- Tijdsduur
Implement customer service solutions using Microsoft Dynamics 365 Customer Service (MB-230T01)
Opleiderscore:
Startdata en plaatsen
Beschrijving
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate...
- Work with cases in Dynamics 365 Customer Service
- Work with entitlements and service level agreements in Dynamics 365 Customer Service
- Work with Knowledge Management Solutions in Dynamics 365 Customer Service
- Help service reps be more productive in Dynamics 365 Customer Service
- Route and distribute work in Dynamics 365 Customer Service
- Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service
- Create surveys with Dynamics 365 Customer Voice
- Get started wi…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate...
- Work with cases in Dynamics 365 Customer Service
- Work with entitlements and service level agreements in Dynamics
365 Customer Service
- Work with Knowledge Management Solutions in Dynamics 365 Customer
Service
- Help service reps be more productive in Dynamics 365 Customer
Service
- Route and distribute work in Dynamics 365 Customer Service
- Connect and engage with customers with Omnichannel for Dynamics
365 Customer Service
- Create surveys with Dynamics 365 Customer Voice
- Get started with Dynamics 365 Customer Service scheduling
- Work with Customer Service Insights
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
Fast Lane werkt met Nederlandse trainers die didactische vaardigheden combineren met veel practische ervaring.
Blijf op de hoogte van nieuwe ervaringen
Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.