Alternatieven voor Customer Experience (CX) Short Focused Program

Hier vind je enkele alternatieven voor "Customer Experience (CX) Short Focused Program" van MTI2. We hopen je hiermee verder op weg te helpen in je zoektocht naar de juiste training.

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Online Designing the 9+ Customer Experience Course

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A self-paced online course with 12 in-depth video lessons This course teaches you the behavioural psychology behind exceptional customer ex…

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Dynamics 365 for customer engagement for customer service | MB-230 | MB230

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Dynamics 365 for customer engagement for customer service | MB-230 Microsoft Dynamics 365 for Customer Service offers any organization an o…

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The CX Value Chain: Linking Customer Experience to Business Outcomes

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A strong customer experience (CX) strategy can provide a distinct competitive advantage in today's business landscape. In this course, Jean…

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Championing the Customer in Everything You Do

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Most people agree that focusing on customers is extremely important, but how do you actually deliver an experience that customers will reme…

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Customer Experience (CX) Foundations

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Customer experience can be a winning business strategy. This course empowers leaders (both formal and informal) who want to create exceptio…

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Customer Experience (CX) Strategy: How to Design an Organizational Approach

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At most companies, the work of a customer experience (CX) professional starts after a customer has been acquired. But this approach won’t…

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Amazon Q in Connect: GenAI Contact Center

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AI stands to revolutionize the world of customer service, and contact centers are already following suit. In this course, instructor Wendy …

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Customer Experience (CX) Trends

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If you’re looking to stay up to date with customer experience (CX) trends, CX expert Jeannie Walters has you covered. Join Jeannie in thi…

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ITIL® 4 Specialist – Drive Stakeholder Value - EN

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This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. …

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Customer Experience Leadership

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A profound shift is underway from functional-driven products, services, and support to a more comprehensive customer experience strategy. C…

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Growth Marketing Foundations

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Growth marketing strategies help marketers generate new ideas and accelerate sales and customer acquisition. Growth marketing requires work…

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Service Excellence: How to Exceed Expectations Every Time

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Exceed customer expectations with Michael Kerr's expert strategies for creating a standout service culture. In this course, Michael shares …

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Build Your CX Technology Stack

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Many companies have haphazard technology stacks, with many disparate systems that are cobbled together. But between rising customer expecta…

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Customer Decision Journey

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The customer decision journey connects your brand with customers and differentiates from the competition. Knowing why, how, and where custo…

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SOC 2 Compliance Essential Training (2022)

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Imagine you're running a successful, fast-growing software company. Your dream customer comes along with the contract that will set your co…