ITIL® 4 Foundation (exam included) - EN
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Beschrijving
ITIL® has led the IT Service Management industry with guidance, training and certification programs for over 30 years. ITIL® 4 brings ITIL® up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Who should attend this course?
IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.
Prerequisites
There are no formal prerequisites for this course
ITIL® 4 provides the guidance organizations need to address new service management chal…
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ITIL® has led the IT Service Management industry with guidance, training and certification programs for over 30 years. ITIL® 4 brings ITIL® up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Who should attend this course?
IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.
Prerequisites
There are no formal prerequisites for this course
ITIL® 4 provides the guidance organizations need to address new
service management challenges and utilize the potential of modern
technology. It is designed to ensure a flexible, coordinated and
integrated system for the effective governance and management of
IT-enabled services.
The Foundation module is a prerequisite for the ITIL® 4 higher
level qualifications and its primary objectives are to provide
participants with:
- An introduction to the management of modern IT-enabled services;
- An understanding of the common ITIL® 4 language and key concepts;
- An insight in how to improve their work and the work of their organizations;
- An overview of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
This training includes a voucher for an official online proctored exam. This voucher is valid for one year.
ITIL® 4 is a registered trade mark of AXELOS Limited / The Swirl logo™ is a trade mark of AXELOS Limited.
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