ITIL® 4 Foundation (2-days) + exam [ILFN4-2]
Startdata en plaatsen
place2-Brussel Center (Koloniënstraat 11) 2 mei. 2024 tot 3 mei. 2024 |
computer Online: VIRTUAL TRAINING CENTRE 2 mei. 2024 tot 3 mei. 2024 |
place4-Zoom Virtual Centre 30 mei. 2024 tot 31 mei. 2024 |
place1-Mechelen (Battelsesteenweg 455-B) 27 jun. 2024 tot 28 jun. 2024 |
computer Online: VIRTUAL TRAINING CENTRE 27 jun. 2024 tot 28 jun. 2024 |
computer Online: VIRTUAL TRAINING CENTER 11 jul. 2024 tot 12 jul. 2024 |
place2-Brussel Center (Koloniënstraat 11) 1 aug. 2024 tot 2 aug. 2024 |
computer Online: VIRTUAL TRAINING CENTRE 1 aug. 2024 tot 2 aug. 2024 |
place1-Mechelen (Battelsesteenweg 455-B) 29 aug. 2024 tot 30 aug. 2024 |
computer Online: VIRTUAL TRAINING CENTRE 29 aug. 2024 tot 30 aug. 2024 |
computer Online: VIRTUAL TRAINING CENTER 19 sep. 2024 tot 20 sep. 2024 |
place2-Brussel Center (Koloniënstraat 11) 3 okt. 2024 tot 4 okt. 2024 |
computer Online: VIRTUAL TRAINING CENTRE 3 okt. 2024 tot 4 okt. 2024 |
place4-Zoom Virtual Centre 31 okt. 2024 tot 1 nov. 2024 |
place1-Mechelen (Battelsesteenweg 455-B) 28 nov. 2024 tot 29 nov. 2024 |
computer Online: VIRTUAL TRAINING CENTRE 28 nov. 2024 tot 29 nov. 2024 |
computer Online: VIRTUAL TRAINING CENTER 5 dec. 2024 tot 6 dec. 2024 |
place2-Brussel Center (Koloniënstraat 11) 19 dec. 2024 tot 20 dec. 2024 |
computer Online: VIRTUAL TRAINING CENTRE 19 dec. 2024 tot 20 dec. 2024 |
computer Online: VIRTUAL TRAINING CENTER 23 jan. 2025 tot 24 jan. 2025 |
Beschrijving
Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.
OVERVIEW
During the 2-day ITIL® 4 Foundation course, participants will learn concepts such as Service Value System, the Service Value Chain and the ITIL® Guiding Principles. There is also an extensive focus on 15 Practices (or as they were called in previous ITIL editions: the processes'). After attending this training course, the participant is able to take the ITIL® 4 Foundation exam and can contribute to the further professionalisation of their own (IT) organisation.
This course is extremely suitable for anyone who already has experience with ITIL and wants to pass the exam via this shorter route. For more in-depth training and for participants without any ITIL experience, we recommend th…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.
OVERVIEW
During the 2-day ITIL® 4 Foundation course, participants will learn concepts such as Service Value System, the Service Value Chain and the ITIL® Guiding Principles. There is also an extensive focus on 15 Practices (or as they were called in previous ITIL editions: the processes'). After attending this training course, the participant is able to take the ITIL® 4 Foundation exam and can contribute to the further professionalisation of their own (IT) organisation.
This course is extremely suitable for anyone who already has experience with ITIL and wants to pass the exam via this shorter route. For more in-depth training and for participants without any ITIL experience, we recommend the 3-day ITIL® 4 Foundation course.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
OBJECTIVES
During this 2-day course, the participant will be 'immersed' in the 'new' world of Service Management and will be able to make a significant contribution to service delivery in their own organisation.
The course helps the participant to understand the following:
- Key IT service management concepts
- How ITIL® guiding principles can help and organization to adopt and adapt service management
- The 4 dimensions of service management
- The purpose and components of the service value system
- The activities of the service value chain and how they interconnect
- Know the purpose of key ITIL® practices
- Preparation to sit the ITIL® 4 foundation examination
AUDIENCE
Anyone who contributes in (IT) service delivery will, after attending this training, not only have a better understanding of the importance of perfect (IT) service delivery, but will also get tools to make this possible.
The target group consists of employees who want to continue to develop themselves in the world of Service Management.
CERTIFICATION
An exam voucher is included in the course price. Do you prefer also an exam training? If so, we recommend 3-day ITIL® 4 Foundation course instead.
The exam specifications are as follows:
- 40 Multiple-choice questions
- Passrate: 26 questions
- 60 minutes
- Closed book
- Choice of Language= English, Dutch, German, French, Chinese, Italian, Japanese, Polish, Portuguese (Brazil), Spanish, Thai
NEXT STEP
- ITIL4CDS, ITIL® 4 Specialist: Create, Deliver, Support + exam
- ITIL4DITS, ITIL® 4 Leader: Digital and IT Strategy + exam
- ITIL4DPI, ITIL® 4 Strategist: Direct, Plan, Improve + exam
- ITIL4DSV, ITIL® 4 Specialist: Drive Stakeholder Value + exam
- ITIL4HVIT, ITIL® 4 Specialist: High Velocity IT + exam
CONTENT
IT has long been an integral part of our society. Where IT used
to be supportive of the primary business process, IT is now
integrated with the primary business processes. To ensure that the
primary business processes function optimally, IT services must
also be optimal.
Best Practice ITIL gives an (IT) organisation opportunities and
possibilities to perfectly align IT services with the needs of and
possibilities within the business processes. ITIL has long since
ceased to be applicable only to IT services. Other forms of service
delivery can also make use of these Best Practices.The following
topics are covered in this training course:
The basic concepts and principles of ITIL® 4
- Service and Value
- Service Relationships
- Stakeholders
- Service management
The 4 dimensions of Service management:
- Organisation and people
- Information and technology
- Value streams and processes
- Partners and suppliers
The 7 Guiding Principles:
- Focus on value
- Start where you are
- Make iterative progress with feedback
- Collaborate and make it visible
- Think and work holistically
- Keep it simple and practical
- Optimise and automate
Service Value Chain:
- Plan
- Improve
- Engage
- Design & transition
- Obtain / Build
- Delivery & Support
Practices:
- Inputs, Outputs and the role in supporting Value
Streams
ITIL® practices and how they support the service value chain:
- Continual improvement (including the continual improvement model
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
The purpose of the following ITIL® practices:
- Information security management
- Relationship management
- Supplier management
- Service configuration management
- IT asset management
- Deployment management
- Monitoring and event management
- Release management
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Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.