ITIL® 4 Specialist – Create, Deliver & Support - EN
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ITIL® 4 Specialist – Create, Deliver & Support - EN
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Beschrijving
This module covers the ‘core’ service management activities and expands the current scope of ITIL® 4 to cover the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. It covers service performance aspects and provides practitioners with an understanding of service quality and improvement methods. It enables IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
An exam voucher is included in the training’s price.
This course is organize…
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This module covers the ‘core’ service management activities and expands the current scope of ITIL® 4 to cover the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. It covers service performance aspects and provides practitioners with an understanding of service quality and improvement methods. It enables IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
An exam voucher is included in the training’s price.
This course is organized in partnership with D-ICT Solutions as ATO
Who should attend this course?
The ITIL® 4 Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.
Prerequisites
An ITIL® 4 Foundation certification is a pre-requisite for studying Create, Deliver and Support.
The course will help you to:
- improve existing processes
- effectively manage IT teams
- optimize value streams and workflows
- align digital services with business strategy
- improve how services are developed
- integrate new technologies embed Lean, Agile, and DevOps ways of working
ITIL® is a registered trade mark of AXELOS Limited / The Swirl logo™ is a trade mark of AXELOS Limited.
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