ITIL® 4 Strategist: Direct, Plan, Improve + Exam [ITIL4DPI]

Tijdsduur
Locatie
Op locatie, Online
Startdatum en plaats
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Opleiderscore: starstarstar_halfstar_borderstar_border 4,5 Global Knowledge Belgium BV heeft een gemiddelde beoordeling van 4,5 (uit 2 ervaringen)

Tip: meer info over het programma, prijs, en inschrijven? Download de brochure!

Startdata en plaatsen

computer Online: VIRTUAL TRAINING CENTER
1 sep. 2021 tot 3 sep. 2021
check_circle Startgarantie
computer Online: VIRTUAL TRAINING CENTER
6 okt. 2021 tot 8 okt. 2021
placeBrussel City Centre (Avenue Louise 65)
24 jan. 2022 tot 26 jan. 2022
computer Online: VIRTUAL TRAINING CENTRE
24 jan. 2022 tot 26 jan. 2022
placeMechelen (Battelsesteenweg)
16 mei. 2022 tot 18 mei. 2022
computer Online: VIRTUAL TRAINING CENTRE
16 mei. 2022 tot 18 mei. 2022
placeMechelen (Battelsesteenweg)
22 jun. 2022 tot 24 jun. 2022
computer Online: VIRTUAL TRAINING CENTRE
22 jun. 2022 tot 24 jun. 2022
placeMechelen (Battelsesteenweg)
17 aug. 2022 tot 19 aug. 2022
computer Online: VIRTUAL TRAINING CENTRE
17 aug. 2022 tot 19 aug. 2022

Beschrijving

Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.

OVERVIEW

This 3-day ITIL® 4 Strategist: Direct, Plan, Improve (DPI) course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines. 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

OBJECTIVES

  • Understand the Key Concepts of Direct, Plan & Improve

Lees de volledige beschrijving

Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: ITIL v4, ITIL Overzicht, ITIL Practitioner, ITIL Foundation en ITIL v3.

Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.

OVERVIEW

This 3-day ITIL® 4 Strategist: Direct, Plan, Improve (DPI) course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines. 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

OBJECTIVES

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

AUDIENCE

  • Individuals continuing of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team

 

CERTIFICATION

90 minutes, 40 multiple choice questions.  Pass mark 28/40 – 70%

The exam is included in the course fee.

NEXT STEP

  • ITIL4CDS, ITIL® 4 Specialist: Create, Deliver, Support + examen
  • ITIL4DITS, ITIL® 4 Leader: Digital and IT Strategy + examen
  • ITIL4DSV, ITIL® 4 Specialist: Drive Stakeholder Value + examen
  • ITIL4HVIT, ITIL® 4 Specialist: High Velocity IT + examen

 

CONTENT

  

Understand the following key terms:

o   Direction

o   Planning

o   Improvement

o   Operating Model

o   Methods

o   Risks

o   Scope of control

  • Understand the differences between the following key concepts:

o   Vision and Mission

o   Strategy, Tactics and Operations

o   Governance, compliance and management

o   Policies, Controls and Guidelines

  • Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement
  • Identify the scope of control and within this:

o   Know how to cascade goals and requirements

o   Know how to define effective policies, controls and guidelines

o   Know how to place decision-making authority at the correct level

  • Know how to ensure that controls are sufficient, but not excessive
  • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
  • Know how to identify assessment objectives, outputs, requirements and criteria
  • Know how to select an appropriate assessment method for a particular situation
  • Know how to define and prioritize desired outcomes of an improvement
  • Know how to build, justify and advocate for a business case
  • Know how to conduct:

o   Improvement reviews

o   Analysis of lessons learned

  • Know how to embed continual improvement at all levels of the SVS
  • Understand the nature, scope and potential benefits of organizational change management
  • Know how to use the key principles and methods of Communication & OCM:

o   Identify and manage different types of stakeholders

o   Effectively communicate with and influence others

o   Establish effective feedback channels

  • Know how to establish effective interfaces across the value chain
  • Know how to define indicators and metrics to support objectives
  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
  • Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

o   Addressing the 4 dimensions

o   Applying the guiding principles

o   Value stream mapping

o   Optimization of workflow

o   Elimination of waste

  • Ensuring & utilizing feedback

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Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

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