ITIL 4 Specialist Drive Stakeholder Value (e-learning) – Exam Included
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ITIL 4 Specialist Drive Stakeholder Value (e-learning) – Exam Included
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Beste opleider van NederlandWinnaar Beste opleider van Nederland 2017: #2 in Automatisering & ICT/IT.
Winnaar Beste opleider van Nederland 2016: #3 in Automatisering & ICT/IT.
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Klassikaal bij ons, of (als maatwerk) bij jou op het bedrijf
Al meer dan 25 jaar verzorgen onze professionele trainers klassikale, virtuele en maatwerktrainingen op meerdere locaties door het hele land. Wij komen de training ook graag bij jullie op locatie verzorgen.
Organizations that operate according to ITIL use the complete ITIL exam program to train their staff. Their ITIL competencies enable them to perform better and collaborate better.
Obtain your Specialist Drive Stakeholder Value certificate at your own pace:
one year of access;
fully accredited;
includes quizzes, exercises, study guides;
tutor support available via email;
exam voucher.
The course ITIL 4 Specialist Drive Stakeholder Value (e-learning) – Exam Included is one of the five courses required to achieve the ITIL 4 Managing Professional (MP) designation. The training covers key topics such as service level agreement design, multi-supplier management, relationship management, customer…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Klassikaal bij ons, of (als maatwerk) bij jou op het bedrijf
Al meer dan 25 jaar verzorgen onze professionele trainers klassikale, virtuele en maatwerktrainingen op meerdere locaties door het hele land. Wij komen de training ook graag bij jullie op locatie verzorgen.
Organizations that operate according to ITIL use the complete ITIL exam program to train their staff. Their ITIL competencies enable them to perform better and collaborate better.
Obtain your Specialist Drive Stakeholder Value certificate
at your own pace:
one year of access;
fully accredited;
includes quizzes, exercises, study guides;
tutor support available via email;
exam voucher.
The course ITIL 4 Specialist Drive Stakeholder Value (e-learning) –
Exam Included is one of the five courses required to achieve the
ITIL 4 Managing Professional (MP) designation. The training covers
key topics such as service level agreement design, multi-supplier
management, relationship management, customer and user experience
design, customer journey mapping, and more. Individuals can expect
to come away with the tools needed to boost user engagement and
enhance satisfaction for both internal and external
stakeholders.
Skills covered
Understand how to plan and build a service value stream to create,
deliver, and support services:
Learn the concepts and challenges that relate to organisational
structure, team capabilities, roles, and cultureacross the SVS
Understand the value of positive communications
Understand the planning and management of resources in the SVS
Understand the value and use ofIT across the SVS
Learn how to design, develop, and transition a value st
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