ITIL®5 Foundation

Korte beschrijving

Gain a comprehensive understanding of ITIL®5, the international standard for IT Service Management, and prepare for the ITIL®5 Foundation exam.

Inhoud

ITIL®5 is the international standard for IT Service Management, enabling the delivery of IT services more efficiently and effectively, resulting in value creation for your stakeholders and more satisfied customers. The ITIL Foundation course is based on the ITIL®5 publication, the successor of ITIL® 4. ITIL®5 is not limited to purely IT services; since every organization has services in its portfolio, this training is relevant for all organizations that provide services to their customers. ITIL®5 is a practical mindset for creating and delivering value. Basic knowledge of ITIL®5 is necessary to act optimally in an ITIL® service environment, ensuring everyone “speaks the same language.”


This training provides the foundation for anyone working in a commercial or non-commercial service environment. During this training, you will get an overview of what the discipline entails and how the practices and activities from ITIL®5 are connected so that you deliver as much value to you customers. This ITIL version addresses the relation to AI, Agile, DevOps and UX/CX, allowing participants to link other methods and their implications for translating ITIL®5 to their own organization. The training prepares you for the ITIL®5 Foundation exam.
The ITIL®5 Foundation training provides you with the essential knowledge to significantly improve IT service delivery within any organization. Our trainers’ expertise brings a practical dimension to the theoretical concepts, offering real-world insights and best practices. This training is vital for anyone aiming to enhance service management and align IT services with business objectives. By mastering ITIL®5, you can ensure more efficient and effective service delivery, resulting in higher customer satisfaction and improved organizational performance.


ITIL (version 5) is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

Doelgroep

• IT Managers: Oversee IT operations and ensure alignment with business goals.
• Service Desk Managers: Manage service desk operations and improve customer support.
• IT Consultants: Provide expert advice on IT service management and implementation.
• Project Managers: Lead IT projects and ensure they meet ITIL® standards.
• Business Managers: Understand ITIL® to better align IT services with business objectives.
• IT Support Staff: Gain foundational knowledge to improve service delivery.
• Process Owners: Manage and optimize IT service management processes.
• Quality Managers: Ensure IT services meet quality standards and improve continuously.

Voorvereisten

No prior knowledge of ITIL® is required. However, a basic understanding of IT services and business operations is beneficial.

Doelstelling

At the end of the training you will be able to:

• Understand the key concepts of ITIL ITIL®5 and its benefits.
• Describe the ITIL®5 service management framework.
• Identify the components and activities of the ITIL®5 service value system.
• Identify the key practices in a service provider organisation.
• Explain the relationship between ITIL®5 and other methodologies like Agile and DevOps.
• Prepare for the ITIL®5 Foundation exam.

Exameninformatie

This training includes a voucher for the official, internationally recognized exam. The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam Bear in mind that you must plan your exam at least 5 working days in advance For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy
Exam Guarantee
We have full confidence in the quality for our training. Therefore, if you take this training in our open schedule, we offer an Exam gurantee.
This means that you can retake the training for free, and you'll receive a complimentary exam voucher if you don't pass the exam on your first attempt.
The following conditions apply:

• You attended the entire training.
• You took the first exam within 2 months after the training.
• There is a maximum of 1 year between your initial training and the free training.
• Exam duration (minutes): 60
• % extra time for non-native speakers: 25
• Number of exam questions: 40
• Minimum correct questions: 60%
• Exam style: Multiple choice
• Open book: No